Observe · activity log.
Department, role, what they did, and what Observe made of it.
liveopen log ↗
Enterprise AI
for Logistics
Where dispatch, exceptions and freight billing turn into finished work, end to end.
Dispatch
Reroutes, late pickups and the call the dispatcher makes before escalating. Remembered, and written as the SOP.
Exceptions
Every exception traced to its step and its vendor, cited from the TMS, the carrier portal and the mail thread.
Freight billing
Rates and invoices matched against the contract. The leaks found before the month closes, ready to dispute.
What changes
Hours back to your team.
Repetitive admin slows every desk, and the way your best people handle it is never captured. Karez finishes the repetitive work and keeps the method, so your team spends its hours on the business.
- 12 hrsback per dispatcher, per week30%+ of the day on check calls · Truckbase01Hours back
Check calls, status emails and re-keying, finished from the TMS, the portals and the mail.
More loads per person - <5 minto quote a load, down from 47First to respond wins ~67% · industry studies02Faster quotes
Lanes, rates and past loads pulled from the record, quoted the way your best broker would.
More loads won - 50%of desk workflows run by agents57% of transport work automatable · McKinsey03Work finished
Your best people’s method written as the SOP, then run by agents on every load.
Backlog cleared
What the forward-deployed agent learns
Your best dispatcher’s method, run on every load.
The forward-deployed agent learns the work from the TMS, the carriers and the calls your best dispatcher makes in between.
- Reads the systems your team already runs, with the access you already grant.
- Turns each call into a step your team can follow.
- Writes the SOP and keeps it current as the work changes.
systemsdocumentspeoplejudgement
How Observe works Sources of truth
The record is already in your yard.
TMS, ELD, carrier portals, load boards, the contract in Drive and the thread in mail, read together with the access you already grant.
Ask the record
Questions a logistics operator could never ask the TMS. Now you can.
Answered from your TMS, your carriers, your mail and the way your best people work. Cited, ready to act on.
ask the record01 / 04
systems
people
Ask anything about your operations…
↑Two sources of truth, one answer.
What the systems say, and how your best people work. Both cited, both in the brief.
time to answer · minutesopen brief ↗
Why Karez for logistics
Built for operations that run on judgement and data.
One record, every desk
Dispatch, exceptions and freight billing work from the same record, with every answer cited.
Learns from your best people
The forward-deployed agent learns the calls your best dispatcher makes, alongside the systems and the documents.
Deployed with you
A forward-deployed agent and an industry specialist, embedded in your operation.
Measured on your record
Hours back, turnaround and workflows run, counted from your own data.
Before the first call
Questions we get from logistics.
From dispatch, customer service and operations leaders, before they book time.
How does it get started?
A forward-deployed agent and an industry specialist connect your sources with the access you already grant, map the first workflows with your team, and put agents on the most repetitive one first.
How is it secured and governed?
In your cloud or ours, on the models you choose. Data is encrypted in transit and at rest, and access follows the permissions you already grant. Guardrails apply your current policies to every action, and every decision carries a full audit trail: what was read, what was done, and which rule it followed.
How is the value measured?
Against a baseline taken from your own record before Karez starts. Hours back, turnaround and workflows run are counted per dispatcher, from the same record.